Real People. Real Answers.
Whether you’ve got a question about your order, want to know more about a product, or just need help figuring out where to start, we’d love to hear from you. No phone tree. No ticket #47,293.
Live Chat
Fastest way to get an answer.
Hit the chat bubble in the bottom-right corner. A real human on the other end, usually replying within a few minutes during business hours.
Mon to Fri, US business hours. Outside hours, leave a message and we’ll get back to you first thing.
Tap to message us on WhatsApp. Real humans, fast replies. International-friendly if you’re researching outside the US.
Phone
Text us. It is the quickest way to get a person.
Prefer voice? Call Mon to Fri, 9am to 5pm EST. No phone tree, real human answers.
Location
3906 Baldwin
Auburn Hills, Michigan 48326
Proudly based in Michigan, shipping nationwide.
Drop Us a Line
Prefer to write it out? Use the form below. If it’s about an existing order, toss in your order number so we can pull it up right away.
Quick Answers
Some things you might already be looking for.
FAQ
The big questions, answered. Shipping, returns, testing, storage, you name it.
Quality Standards
How we test every batch and what that actually means for your research.
Shipping
Same-day processing, 2-day air, and what it costs (spoiler: free over $150).
Returns
30 days for unopened products. No hassle.
Complaints & Abuse Reports
Have a complaint, or need to report abuse or illegal content connected to this site? Email [email protected]. We review every report and resolve legitimate complaints, including any involving illegal content, within 7 business days.
For Research Use Only. Not Intended for Human Consumption. All Elutide products are intended for research purposes only. These products are not intended for human consumption, medical use, or as dietary supplements. They are not approved by the FDA and are not recommended for any application in humans or animals.