Frequently Asked Questions

Peptides are short chains of amino acids, the same building blocks that make up proteins, just shorter. Researchers use them to study how biological pathways work in lab and in-vitro settings. They are not dietary supplements. They are not FDA-approved for human use. Every vial we ship comes with a third-party Certificate of Analysis so whoever is doing the research knows exactly what is in it.

Our customers include independent researchers, private labs, university research groups, and biohacking communities focused on studying metabolic, neuroendocrine, and connective-tissue biology. Everyone who orders agrees to our Research Use Agreement and certifies they are 21 or older.

Start with The Collection. Each product card includes a plain-English one-liner describing what the compound is and what research area it belongs to. Click into a product page for the full description, purity certificate, and size options. If you still need help narrowing it down, reach out via chat or the contact page.

Yes. Account creation lets us verify you meet the 21+ age requirement and confirm acceptance of our Research Use Agreement. It also gives you order tracking, easy access to your COA library, faster repeat checkout, and your Research Rewards balance. We don’t sell your information and we don’t send spam.

Bank transfers clear within 1 business day through Link Money’s same-day ACH network. Most weekday payments clear within hours. Weekends, holidays, or late-night orders clear the next business morning. You’ll get an email the moment your payment posts.

As soon as your payment clears AND your order is in before our 3:00 PM Eastern shipping cutoff on a weekday, it ships that same day. After cutoff, or on weekends and holidays, it ships the next business morning. Tracking number lands in your inbox within minutes of the label printing. We don’t sit on orders in a “processing” limbo.

Bank transfers clear within 1 business day through Link Money’s same-day ACH network. Most weekday payments clear within hours. Weekends, holidays, or late-night orders clear the next business morning. You’ll get an email the moment your payment posts.

As soon as your payment clears AND your order is in before our 3:00 PM Eastern shipping cutoff on a weekday, it ships that same day. After cutoff, or on weekends and holidays, it ships the next business morning. Tracking number lands in your inbox within minutes of the label printing. We don’t sit on orders in a “processing” limbo.

Fast. Most orders placed before 3:00 PM EST, Monday through Friday ship the same day. After that cutoff, your order goes out the next business day. We don’t ship on weekends or major holidays.

We ship via major national carriers within the United States.

Ground (3-5 business days): $10 flat rate
2-Day Express (2 business days): $20 flat rate
Next-Day Express (1 business day): $40 flat rate, or $20 as an upgrade on orders over $150
Free 2-Day Express: On all orders over $150

We don’t currently ship internationally or via USPS or FedEx.

Not at this time. We ship to US addresses only. If international shipping becomes available in the future, we’ll announce it on our newsletter first.

No. Our carriers need a physical street address for delivery.

Yes. Our boxes are plain, unbranded shipping cartons. The return label shows “Elutide LLC” and our Michigan address, nothing about the contents. Your neighbors see a regular package, not a research-materials label.

Yes. You’ll receive an email with your tracking number as soon as your order ships. You can also check status from your account dashboard at any time.

We make our best effort to ship every order placed before the 3:00 PM EST cutoff on the same business day. Occasionally things like high volume or batch verification can cause a short delay. If that happens, your order will go out the next business day and you’ll still get a tracking number as soon as it ships. Questions about a specific order? Hit us up through chat or email and we’ll get you an update.

Shipments are insured. If tracking shows delivered but you didn’t receive it, check with household members and neighbors first, then reach out within 48 hours at [email protected] with your order number. For damaged packages, send a photo of the damage and packaging within 48 hours of delivery. We’ll open a claim with the carrier and either replace the order or refund you in full.

If your order hasn’t shipped yet, yes. Email us as quickly as possible at [email protected] or use live chat. Once the carrier has picked up the package, we can’t redirect it, though some carriers offer delivery-management tools that can reroute a package in transit to certain addresses.

If we haven’t processed the order yet, absolutely. Reach out right away through chat or email. Once an order has shipped, it’s on its way and we can’t pull it back. But we’ll help figure out the right next step, whether that’s a return when it arrives or a replacement.

Major credit and debit cards through our secure payment processor. All transactions are encrypted in transit and processed in USD. We do not store card numbers on our servers, they’re tokenized by the processor.

We do for qualified institutions and research groups. Email [email protected] with a brief description of your research group, typical order volume, and which compounds you’re interested in. We’ll get back to you with a quote within 1 to 2 business days.

Most of our peptides are supplied by US-based laboratories and tested at Horizon Analytical, an independent accredited US lab. A handful of compounds in our lineup come from international suppliers and are verified by Janoshik Analytical. Either way, every vial ships with its own Certificate of Analysis showing exactly which lab tested it, the lot number, and the verified purity. You can spot the US-sourced products in our shop — they’re marked with a US flag next to the product name.

Every batch undergoes independent third-party testing at a US-accredited laboratory. Our standard panel includes:

HPLC (High-Performance Liquid Chromatography) for purity verification
Mass Spectrometry for identity confirmation
LAL Endotoxin Assay for bacterial endotoxin testing

We test multiple vials per batch, not just one. The Certificate of Analysis ships with your order automatically.

Every single order. No exceptions. Your COA is included with your shipment and is also available through your account dashboard in our COA Library. You don’t need to email us or fill out a form to get it.

Our current testing partners are Freedom Diagnostics in Franklin, TN and Horizon Analytical, a US-based independent lab. Both are accredited and their information is displayed on every COA so you can verify directly.

Lyophilized (freeze-dried) peptides should be kept cool, dry, and out of direct light. For long-term storage, refrigeration between 2 and 8 degrees Celsius is recommended. Follow your research protocol and your COA guidance for specific storage windows. Reconstitution solution should be stored at room temperature.

All peptides are supplied as lyophilized (freeze-dried) powder in sealed, labeled glass vials. This is the most stable form for storage and transport.

Two ways. First, each batch’s COA is generated by an independent lab whose information is printed on the certificate, and you can verify independently. Second, every vial ships with its own COA matched by lot number. You can cross-reference the lot on your vial with the lot on the paperwork. That’s the transparency piece we lead with.

We replace it or issue a full refund, no questions asked. If you’ve independently tested a product and results don’t match what’s on the COA we shipped, email us at [email protected] with your order number and the test results. We’ll make it right immediately and investigate the batch.

Most are. Inventory updates in real-time on product pages. If something’s out of stock, you’ll see “Out of Stock” on the card. A few products are listed as “Coming Soon” when we’re between batches. The fastest way to know when a specific product is back is to join our newsletter, we announce restocks there first.

All purchasers must be 21 years of age or older. Research materials should only be handled by qualified individuals in appropriate settings. This is standard across the industry and part of our commitment to responsible distribution.

If you need to return an unopened product in its original sealed condition, you have 10 days from the shipment date to request a return and we cover the return shipping. Once we receive it, we’ll issue a credit to your original payment method.

If your order arrives damaged or incorrect, contact us within 48 hours at [email protected] with a photo and we’ll make it right immediately. If third-party testing ever shows a product doesn’t meet its COA specifications, we’ll replace it or issue a full refund.

Due to the nature of research materials, we can’t accept returns on opened products, once a seal is broken, we can’t guarantee integrity for the next researcher. Full details on our Refund & Returns page.

Three ways: through the tracking number in your shipping confirmation email, your account dashboard (My Account, Orders), or by pasting the tracking number into ups.com/track.

Check your spam or promotions folder first. If it’s not there, confirm the email address on your account is correct. Still nothing? Reach out through chat or [email protected] with your name and approximate order time and we’ll resend it. Adding [email protected] to your contacts prevents this for future orders.

Use the “Forgot Password” link on the sign-in page. A reset email will arrive within a minute or two. If the reset email doesn’t arrive, check spam and confirm you’re using the email address you signed up with. Still stuck? Email us, we can verify identity and help you back in.

Yes. The site runs on HTTPS everywhere (TLS 1.2 or higher), card data is tokenized by our payment processor and never touches our servers, and our database is locked down with WAF protection and regular monitoring. Our head of security runs infosec for a major insurance carrier in his day job, this is not a weekend hobby for us.

Fastest is the chat widget in the bottom-right corner during business hours (Mon to Fri). You can also reach us through our contact page, email [email protected], or text us at (586) 250-4242. We’re a US-based team and we respond quickly during business hours.

No. Full stop. Your order data stays with us, our shipping carrier, and our payment processor (only what’s needed to process the transaction). We don’t sell, rent, or trade your information. See the Privacy Policy for full detail.

Enter your email in the signup on our homepage footer or through the popup on your first visit. You’ll get new-batch announcements, restock alerts, and occasional member-only coupons. Unsubscribe anytime with one click, no hard feelings.

It means exactly what it says. All Elutide products are sold exclusively for in-vitro research and laboratory use by qualified researchers and institutions. They are not intended for human consumption, therapeutic use, or diagnostic purposes. They are not FDA-approved for any clinical application. By purchasing, you agree to use these materials solely for lawful research purposes.

Research peptides that are not scheduled controlled substances are legal to purchase for research purposes in the United States. Elutide only sells products that are permitted for research use under current federal regulations. It is the buyer’s responsibility to ensure compliance with any applicable state or local regulations.

Because we’re not a supplement company and these aren’t supplements. Our products are research materials. Making health, therapeutic, or performance claims would be both inaccurate and irresponsible. We let the COAs speak for product quality and we let published research speak for itself. We’re here to provide verified materials, not medical advice.

No, and we’d be suspicious of anyone who claims otherwise. Research peptides are not FDA-approved for any human use or therapeutic application. They are materials sold for in-vitro research. “Independently tested for purity” is not the same as “FDA-approved,” we’re careful not to blur that line.

No. Our terms explicitly prohibit resale or redistribution. Products are sold for the purchaser’s own research use. This protects buyers (you know the chain of custody on what you’re using) and keeps us in regulatory good standing.

Research Rewards is our loyalty program. Every time you complete a peptide order, you automatically earn 5% back as store credit. That credit sits in your account and can be applied to any future order. It’s real dollars, not points.

Just place an order. When your order status changes to “completed,” 5% of your after-discount peptide subtotal is automatically credited to your account. No codes to enter and no signup required. Lab supplies like reconstitution solution are excluded from earning.

Yes. Your coupon discount applies first, then you can apply your Research Rewards credit to reduce whatever’s left. You earn new rewards on the cash portion of your payment, not on the part covered by credits.

Credits expire after 12 months of inactivity. But any new order, whether you use credits on it or not, resets that 12-month clock. As long as you place at least one order per year, your balance stays active indefinitely.

Your balance shows in the site header (the flask icon next to your cart) when you’re logged in. You can also see your full transaction history in the “Research Rewards” tab under My Account.

No cap. If you have $200 in credits and place a $150 order, you can cover the entire thing with credits. The remaining $50 stays in your account for next time.